Nikaju allows customers to request cancellation of an order until the order is dispatched.
1. Cancellation Before Dispatch
Customers may request cancellation by emailing nikaju.care@gmail.com as soon as possible and providing the order number. Cancellation is subject to the order not having been dispatched.
2. After Dispatch
Once an order has been dispatched, cancellation is generally not available. If the customer no longer wants the product after dispatch, the customer may contact Nikaju and, where applicable, follow the Returns & Refund Policy.
3. Refund for Cancelled Prepaid Orders
If an eligible prepaid order is successfully cancelled before dispatch, the refundable amount will be processed through the original payment method or applicable payment provider. Processing times may vary by the payment provider.
4. Nikaju-Initiated Cancellation
Nikaju may cancel an order where reasonably necessary, including due to stock unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, address/serviceability problems, or other circumstances beyond reasonable control. Where payment has already been received, the eligible amount for the cancelled order will be refunded.
5. Contact
Cancellation requests: nikaju.care@gmail.com