Nikaju Jewellery ships orders within India and also offers international shipping, subject to destination serviceability and applicable shipping/customs requirements.
1. Domestic Shipping
- Free shipping is available on orders above ₹449, subject to the conditions displayed at checkout.
- Orders are generally delivered within approximately 3–7 working days. Delivery may take longer depending on destination, courier serviceability, remote-area delivery conditions, weather, public holidays, registered holidays, or other circumstances beyond our reasonable control.
- Delivery estimates are indicative and are not guaranteed delivery dates.
- Customers should provide a complete and accurate shipping address, including PIN code and any relevant landmark or contact information requested during checkout.
2. Order Processing
Orders are normally processed after successful payment confirmation. Processing time may vary depending on order volume, product availability, weekends, public holidays, or registered holidays. Dispatch and tracking information will be shared through the contact details provided with the order where applicable.
3. International Shipping
Nikaju offers international shipping to selected destinations. International shipping charges and any applicable customs duties, import taxes, brokerage fees, local taxes, or other destination-country charges are payable as applicable. Such charges may be collected by the courier, customs authority, or other relevant party and are generally the customer’s responsibility unless expressly stated otherwise.
4. Delivery Delays
Delivery may be delayed due to incorrect addresses, failed delivery attempts, courier network issues, weather, public holidays, local restrictions, customs clearance, or other events beyond Nikaju’s reasonable control. If a shipment is returned because the customer provided an incorrect address or failed to receive it, additional shipping or re-dispatch charges may apply.
5. Damaged or Tampered Packages
If the outer package appears damaged or tampered with at delivery, customers should, where possible, document the condition with photographs/video and contact Nikaju at nikaju.care@gmail.com as soon as possible. This helps us investigate the issue with the delivery partner.
6. Contact
Shipping support: nikaju.care@gmail.com