Nikaju Jewellery wants customers to have a positive shopping experience. Because jewellery is a personal-use product, returns are subject to the conditions below.
1. Return Window
Eligible return requests must be raised within 48 hours of delivery. Requests received after the 48 hours period will generally not be accepted.
2. Eligibility for Return
- The product must be unused, unworn, and in its original condition.
- Original packaging, tags, cards, accessories, and other components supplied with the product should be retained and returned where applicable.
- Products showing signs of wear, damage, alteration, misuse, washing, exposure to chemicals, perfumes/cosmetics, or improper handling may not qualify for a return.
- Returns may be subject to verification/inspection before approval.
- Certain products or promotional items may be marked as non-returnable on their product page or at checkout.
3. How to Request a Return
- Email nikaju.care@gmail.com within 48 hours of delivery.
- Include your order number, registered email address, reason for return, and clear photographs/videos where relevant.
- Wait for return instructions from Nikaju before sending the product back.
- Pack the product securely with its original packaging to help prevent damage during transit.
4. Return Shipping Charges
A return shipping and handling fee of 10% of the order value will be deducted from the refund amount. The applicable fee may vary depending on the product, location, courier charges, or reason for return. Where a return is approved due to an issue attributable to Nikaju, the return shipping and handling fee may be waived or adjusted, subject to verification.
5. Exchange
Nikaju currently does not offer product exchanges.
6. Refunds
Eligible refunds are available for approved returns. Once the returned product is received and inspected, the approved refund will generally be processed within 7 working days. The refund will normally be made through the original payment method or another appropriate method selected by Nikaju/payment provider. Bank or payment-provider processing times may result in additional time before the amount appears in the customer’s account.
7. Non-Returnable Situations
- Return request raised after 48 hours from delivery.
- Used, worn, damaged, altered, or incomplete products.
- Products returned without prior approval or without required order information.
- Damage caused by improper care, chemicals, cosmetics, perfume, sweat, moisture, or other usage conditions.
- Any product specifically identified as non-returnable on its product page or at checkout.
8. Contact
Returns and refunds: nikaju.care@gmail.com